Privacy Policy

This privacy policy sets out how we look after people’s personal information. It was last updated on 30/03/2019


Who we are

Hiatus Collective is in the process of becoming a registered company limited by guarantee.

Our commitment to you

Hiatus is committed to looking after your personal data. We will:

  • Comply with our legal obligations on data protection,

  • Carefully look after any personal data that we hold or use, and

  • Be open and transparent about how we do this.

Types of data we collect on this site


Hiatus does not use analytics and performance cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smartphones or tablets) as you browse this website. They are used to ‘remember’ when your computer or device accesses our website.


As part of the registration process for our regular e-newsletter, we only collect your name and email address. We use Mailchimp to send out the newsletter, and your details will be held on Mailchimp’s servers in the USA. Mailchimp has signed up to the EU-US Privacy Shield, which is one of the approved international agreements for protecting the data of EU citizens. We only send you our newsletter with your consent.

The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems. We don't rent or trade email lists with other organisations and businesses.

We gather statistics around newsletter opening and clicks using industry standard technologies to help us monitor and improve our newsletter.

You can unsubscribe from our newsletter at any time of the day or night by clicking the unsubscribe link at the bottom of any of our newsletters.


We keep very limited information about our individual donors (enough to enable us to thank them and to comply with money laundering obligations). We currently use PayPal to process donations.

Types of data we collect elsewhere

Members of the public we work with on projects

If we are working with you on a project we will give you full details about how we will use and look after your personal information. We normally do this by giving you a consent form. That form will also clearly set out the lawful basis for processing your data, and it will explain your legal rights.

Professional networks and subcontractors

Like many organisations, we keep contact details of people in our professional networks, for example people from organisations that we collaborate with, people we subcontract to, people we meet at conferences, etc. Our professional networks are very important to us, as they enable us to build alliances. We store this data in Hubspot CRM, a company providing customer relationship management software as well as Office 365. We have decided that we have a legitimate interest in holding this information, and that is the lawful basis we are using to process this data. You can ask us to delete any data we hold about you by emailing, and we will action this request within 10 days. We also clean up our contacts database at least once a year by deleting out of date contact information or by updating records, for example where people have moved into different roles.

Job / volunteer applicants

If you apply for a job or volunteer position at Hiatus, we look after the information that you send us and we store it securely. For unsuccessful candidates, we delete this information after 6 months, unless you’ve asked us to keep your CV on file.

Behind the scenes

We have updated our data protection policy to ensure that we comply with the EU’s General Data Protection Regulation (GDPR). We’ve undertaken a data audit, so that we know what personal information we hold and process, and we’ve documented our lawful bases for processing personal data. We have also been checking that our online systems and databases are GDPR-compliant, and we’ve reviewed the security of our different storage systems.

If you need further information or if you have a complaint

If you have any questions about how we look after people’s personal information, or if you have a complaint about how we are handling your data, please get in touch with us at We will try our best to answer your questions or resolve your complaint.

You can also make a complaint to the Information Commissioner, who is the official data protection regulator in the UK. Their contact information can be found on their website at

Changes to this Privacy Notice

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.